Terms and Conditions

Terms and Conditions for Sienna & Olive

Welcome to Sienna & Olive! Please read these Terms and Conditions carefully before using our website or placing an order. By accessing or purchasing from this site, you agree to comply with these Terms and Conditions, forming a binding agreement between you (the "Customer") and Sienna & Olive ("Company").

1. General

1.1 Eligibility
By using our website, you confirm that you are at least 18 years old and are legally capable of entering into a contract under Australian law.

1.2 Changes to Terms
Sienna & Olive reserves the right to amend these Terms and Conditions at any time. Updates will be posted here, and it is your responsibility to review them periodically.

1.3 Agreement to Terms
By placing an order, you agree to these Terms and Conditions and confirm the accuracy of all provided information.

2. Orders and Payments

2.1 Order Acceptance
All orders are subject to acceptance by Sienna & Olive, which reserves the right to cancel or refuse any order at its discretion.

2.2 Order Process
After you place an order, you will receive a confirmation email acknowledging that we have received your order. This email does not constitute order acceptance, which occurs only when your items are dispatched.

2.3 Pricing and Payment
All prices are listed in Australian Dollars (AUD) and include GST. We reserve the right to adjust prices due to demand, supplier pricing, or market fluctuations. Payment is required at checkout, and we accept Credit Card, Paypal, and Afterpay (coming soon).

3. Shipping and Delivery

3.1 Delivery Times
We aim to deliver orders within the estimated delivery timeframe, typically 1-20 days for standard delivery after processing. Delivery times may vary depending on supplier shipping times and other external factors.

3.2 Domestic Shipping
Shipping rates and options are provided at checkout. Delivery times may vary depending on the recipient's location within Australia.

3.3 Order Tracking
You will receive a tracking number once your order has shipped. Please allow up to 72 hours for tracking information to be updated.

4. Returns, Refunds, and Exchanges

4.1 Return Policy
We offer a 30-day return policy for most items, provided they are unused, in original condition, and with original packaging. Please contact our customer service team at [contact email] to initiate a return.

4.2 Refunds
Refunds are processed within 7 business days of receiving the returned item and are issued back to the original payment method.

4.3 Exchanges
Exchanges are subject to product availability. If you would like to exchange an item, please contact our customer service team for assistance.

5. Customer Service

5.1 Contact Us
For any questions, concerns, or complaints, please contact our customer service team at [contact email] or call [phone number]. We strive to respond to inquiries within 24 hours.

6. Limitation of Liability

Sienna & Olive is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our total liability to you for any claim arising from these Terms shall not exceed the amount paid for the relevant product or service.

7. Governing Law

These Terms and Conditions are governed by the laws of Australia. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the Australian courts.

8. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Sienna & Olive regarding the use of our website and services, superseding any prior agreements.

By using our website or placing an order, you acknowledge that you have read, understood, and agree to these Terms and Conditions. Thank you for choosing Sienna & Olive for your furniture needs!