At Sienna & Olive, we firmly believe that luxury should be accessible without compromising your financial well-being. There's no need to exhaust your resources on a single piece of furniture; instead, explore our curated collection to elevate your living space affordably. Embrace a life of elegance and sophistication without the burden of excessive expenditure—experience the art of living well with Sienna & Olive.

We bring the spirit of the Mediterranean into your home, blending effortless elegance with the timeless charm of coastal luxury. Our furniture is crafted to evoke the serenity and sophistication of a Mediterranean villa, allowing you to experience that dream lifestyle at an accessible price. With designs inspired by classic Greek and coastal aesthetics, each piece is carefully curated to bring warmth, refinement, and a touch of sun-kissed luxury to your space.

Sienna & Olive is where affordability meets opulence. You don’t need a king’s fortune to look like a Greek god—our pieces are designed for those who appreciate sophisticated style without the lavish price tag. Create your own sanctuary of Mediterranean elegance with CasaBlanco, where every item tells a story of comfort, beauty, and affordable luxury chairs.

 

1. What is Sienna & Olive?
Sienna & Olive is an Australian online furniture store offering a diverse range of stylish and functional furniture for every room in your home, from living rooms to bedrooms and outdoor spaces.

2. Do you offer international shipping?
Currently, we only ship within Australia. We aim to provide our Australian customers with a fast and reliable delivery service.

3. How long does delivery take?
Delivery times typically range from 10 to 20 business days, depending on your location and the supplier's shipping times. You will receive tracking information once your order has been dispatched.

4. How can I track my order?
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your order through our courier’s website.

5. What is your return policy?
We offer a 30-day return policy for most items, provided they are unused and in their original condition with packaging. To initiate a return, please contact our customer service team.

6. How do I request a refund?
Refunds can be requested by contacting our customer service team within 30 days of receiving your order. Refunds will be processed back to the original payment method once we receive the returned item.

7. Do you provide assembly services?
Most of our products require minimal assembly and come with clear instructions. We do not currently offer assembly services, but our customer service team can assist you with any questions you have about the assembly process.

8. What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and Afterpay (coming soon*) via Shopify. Please choose your preferred payment option at checkout.

9. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed and shipped, we may not be able to make changes.

10. What should I do if my item arrives damaged?
If your item arrives damaged, please contact our customer service team within 48 hours of delivery with photos of the damage. We will assist you in resolving the issue, which may include a replacement or refund.

11. How can I contact customer service?
You can reach our customer service team via email at casablancolive@gmail.com 

We aim to respond to inquiries within 24 hours.

12. Where can I find more information about your products?
Detailed descriptions, specifications, and images of our products can be found on our website. If you have specific questions about a product, feel free to reach out to our customer service team for assistance.

Terms and Conditions for Sienna & Olive

Welcome to Sienna & Olive! Please read these Terms and Conditions carefully before using our website or placing an order. By accessing or purchasing from this site, you agree to comply with these Terms and Conditions, forming a binding agreement between you (the "Customer") and Sienna & Olive ("Company").

1. General

1.1 Eligibility
By using our website, you confirm that you are at least 18 years old and are legally capable of entering into a contract under Australian law.

1.2 Changes to Terms
Sienna & Olive reserves the right to amend these Terms and Conditions at any time. Updates will be posted here, and it is your responsibility to review them periodically.

1.3 Agreement to Terms
By placing an order, you agree to these Terms and Conditions and confirm the accuracy of all provided information.

2. Orders and Payments

2.1 Order Acceptance
All orders are subject to acceptance by Sienna & Olive, which reserves the right to cancel or refuse any order at its discretion.

2.2 Order Process
After you place an order, you will receive a confirmation email acknowledging that we have received your order. This email does not constitute order acceptance, which occurs only when your items are dispatched.

2.3 Pricing and Payment
All prices are listed in Australian Dollars (AUD) and include GST. We reserve the right to adjust prices due to demand, supplier pricing, or market fluctuations. Payment is required at checkout, and we accept Credit Card, Paypal, and Afterpay (coming soon).

3. Shipping and Delivery

3.1 Delivery Times
We aim to deliver orders within the estimated delivery timeframe, typically 1-20 days for standard delivery after processing. Delivery times may vary depending on supplier shipping times and other external factors.

3.2 Domestic Shipping
Shipping rates and options are provided at checkout. Delivery times may vary depending on the recipient's location within Australia.

3.3 Order Tracking
You will receive a tracking number once your order has shipped. Please allow up to 72 hours for tracking information to be updated.

4. Returns, Refunds, and Exchanges

4.1 Return Policy
We offer a 30-day return policy for most items, provided they are unused, in original condition, and with original packaging. Please contact our customer service team at [contact email] to initiate a return.

4.2 Refunds
Refunds are processed within 7 business days of receiving the returned item and are issued back to the original payment method.

4.3 Exchanges
Exchanges are subject to product availability. If you would like to exchange an item, please contact our customer service team for assistance.

5. Customer Service

5.1 Contact Us
For any questions, concerns, or complaints, please contact our customer service team at [contact email] or call [phone number]. We strive to respond to inquiries within 24 hours.

6. Limitation of Liability

Sienna & Olive is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our total liability to you for any claim arising from these Terms shall not exceed the amount paid for the relevant product or service.

7. Governing Law

These Terms and Conditions are governed by the laws of Australia. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the Australian courts.

8. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Sienna & Olive regarding the use of our website and services, superseding any prior agreements.

By using our website or placing an order, you acknowledge that you have read, understood, and agree to these Terms and Conditions. Thank you for choosing Sienna & Olive for your furniture needs!